NADIAALI — ABDELLATIF

Lead a team of six delivering end-to-end international networking solutions across regions, balancing Scrum and Kanban with hybrid governance.

• Direct multi-workstream delivery in Jira across concurrent international deployments.
• Mitigated logistical, compliance, and vendor risks — reducing senior-management escalations.
• Built Power BI dashboards tracking KPIs that surfaced bottlenecks before they slipped timelines.

Owned end-to-end project delivery for networking solutions rolled out to customer sites worldwide.

• Delivered a complex SDWAN Fortigate rollout on time and within budget — earned two net-new client referrals.
• Primary liaison across clients, internal squads, and vendors — converting ambiguity into milestones.
• Built and maintained Power BI reports enabling data-driven client conversations.

Drove portfolio growth across a diverse book of clients while mentoring junior bankers at branch level.

• Overachieved annual targets by 15–20% through value-added product strategy.
• Awarded Customer Satisfaction Award for handling complex requests end-to-end.
• Built long-term client relationships that increased retention and cross-sell.

Managed UK customer accounts — technical support, overdue handling, and sales — while leading a small team.

• Consistently overachieved performance targets on UK-facing accounts.
• Coordinated a team of up to six against daily service-level targets.